Quick Help Items

My range is on backorder, is there any update on timing?

We will contact you directly by email if the expected delivery date for your range, and if it changes from our estimate at the time of your order. 

We have managed to deliver some ranges ahead of schedule and are behind schedule on others. If you're in that latter group, thank you for your patience.

Who can I hire to install my Charlie?

If you live close to the following major metropolitan areas where our partner installers provide full-service installation — Boston, MA, Portland, OR, Los Angeles, CA, Northern California Chicago, IL, New York City, Washington, D.C., and Seattle, WA — there's a chance they can install your Charlie. The best way to check is to engage them directly.

If you are in northern California, we recommend contacting these professionals who have installed dozens of Charlies:

Kerenza Appliance Repair
6101 Foothill Blvd.
Oakland, CA 94605
510-520-7445
www.kerenza.com

Brian Mahnke Appliance Installation
209–625-6509

If you are in New York City, we recommend our partner installer:

Americare Appliance & HVAC/R Solutions
2875 Edson Ave
Bronx, NY 10469
646-917-9958
www.americareappliance.com

If you are in the Seattle area, we recommend our partner installer:

Damian John Installations
Attn: Jason Nelson
12310 Hwy 99 
Everett, WA 98204
(425) 248-1170
‬jason@djinstallations.com

If you are in the Los Angeles area, we recommend our partner installer:

King Appliance Warehouse
7749 Densmore Ave
Van Nuys, CA 91406
(818) 619-4988
eduardo@kingapplianceinstalls.com

Installation costs vary depending on location, flights of stairs, difficulty of installation, and gas capping. 

Please note that Charlie cannot be purchased through installers. You can place an order here.

My screen appears blank or too dark

Push the oven knob in and turn and hold (or turn and pulse) counterclockwise to change the display brightness. Brightness can be adjusted from completely off to full brightness.

My range says something went wrong, can I get it working to finish dinner?

Please contact us using the form below. 

If you need to finish a meal, you can try resetting your range:

Set all knobs to "Off"

On the right side of your dash press and hold the convection fan switch for 7 seconds

Release and immediately press and hold the convection fan switch again for 7 seconds. Your device will reset.

If the error screen returns, please do not reset the range again.

How to reconnect to Wi-Fi

Head to this page to download the Copper Connect app and follow the in-app instructions to reconnect your range.

Can I get another copy of the manual?

Yes, you can download a copy of the Charlie user manual on this page.

What are normal sounds for Charlie?

In addition to the convection fan, there are a couple of other fans in Chalie’s system.

One fan helps keep the battery charger cool while it is charging, and another cools the space between the cooktop and the oven. Temperature sensors control both fans, automatically turning them on until the temperature drops to a cool-enough level, at which point they shut off.

This automatic cycling may take some time to get used to, but you can think of it like your refrigerator, which also works to maintain the proper temperature.