Please send us a message and let us know how we can help.

If you have an immediate need regarding your Charlie range's operation, please call 510 439 2582. We have employees staffing the holiday helpline. 

A few quick notes before you reach out:

• Our app is currently for WiFi connection only. It helps us provide support by connecting your range to WiFi. 
• Wood fixtures ship separately and don't initially come with your Charlie. We'll email you with tracking info when they're on the way.
• Estimated shipping timing varies by date of purchase. Check your 'Thanks and welcome to Copper' email for your estimated ship date. We'll contact you 3-4 weeks before your range ships.
• Our standard charging window is 9am-4pm to take advantage of when electricity is cheapest. Contact us if you’d like to change your window.