Welcome Charlie home
Installation video
Learn how to safely move and install the world's first battery-equipped induction range.
Choose standard freight delivery or full-service installation
Charlie is a plug-and-play range designed to be easy to install with the right equipment and resources. It is heavy — 354 pounds — and requires two strong people to move.
We recommend choosing full-service installation at checkout, which is available in certain metropolitan areas and includes bringing Charlie safely into your home. Full-service installation is the best option to get you cooking sooner and enjoying all the benefits Charlie has to offer.
Standard freight delivery is suitable if you are already working with a contractor or installation resource and just need Charlie brought to your home.
Full-service installation
Full-service installation is available to customers in Northern California, Los Angeles, CA, New York City, NY, Boston, MA, Washington D.C., Seattle, WA, Chicago, IL, and Portland, OR.
This delivery and installation option includes:
- Bringing Charlie into your kitchen
- Uninstalling your existing range
- Capping your gas line
- Installing Charlie and ensuring proper operation
- Connecting your range to WiFi
- Removing your old range from your home and taking it to a nearby recycling center
To choose this option at checkout, simply click "full-service installation" under the shipping options.
Standard freight delivery
If you do not live in an area where we provide full-service installation, choose standard freight delivery to get Charlie delivered to your home. We are confident that a local service provider near you can get your range into place successfully.
Watch our recommended method for safely moving and installing Charlie so you can learn more about the process. Our installation manual can be downloaded below.
Installing Charlie
Get our installation manual, which also comes in the box the range ships in.
Service and repair
Charlie comes with a two-year manufacturer's warranty — twice the industry standard.
We designed and built Charlie with modularity in mind so necessary repairs can be done quickly and effectively with the proper training.
Across the country, we work with local appliance repair companies to provide third-party service. Any warranty-able claim is covered. Repairs typically take less than one hour.
Visit our customer care page for assistance with service and repair.
Caring for Charlie
Our customer care manual contains essential safety instructions and troubleshooting tips. Download it to for a deeper dive into the features we've designed and built for your cooking enjoyment.
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