The cooktop features four, symmetrical 7.9-inch, 2.6 kW high-power cooking zones.

From a shape and size perspective, as long as your pans have a flat bottom and are greater than 4 1/3" in diameter, they will work. To test for compatibility, place a magnet on the bottom of your pan. The stronger the magnet sticks, the better the cookware will work with induction.

Cast iron, enameled cast iron, and many types of stainless-steel cookware are all induction-compatible.

Aluminum, copper, and glass cookware will not heat up or turn on unless it has a magnetic metal layer at the bottom.

The cooktop is made of durable glass-ceramic composite and is very robust. We suggest avoiding sliding heavy pots or pans full of food across the surface, as this action might cause small scratches. Instead, pick up the cookware and move it.

Scratching can be caused by burrs on the bottom of pans that are dragged across the cooktop or if salt or any hard, granular ingredient has been spilled on the cooktop and a pan is dragged over it. 

Treat your cooktop and pans well, and they’ll treat you to many delicious meals and a gleaming surface for years to come.

We’re guessing you’re asking a few different questions here, so we’ll break it down:

Some of the most common issues our users have experienced are easily fixed via the detailed instructions shared in our Getting Started with Charlie guide included with every installation and delivery. If your issue isn’t addressed in the guide, please visit our customer care page for more advice on how to solve common issues, or to submit what you are experiencing. Be sure to upload a picture or video as this greatly helps with diagnosis. A member of our support team will get back to you.

Currently, we can ship across the contiguous United States. We're working on adding Hawaii and Alaska.