Charlie troubleshooting

Get cooking again

Depending on what you're seeing on your screen and why, you may be able to start cooking again relatively soon.

Scroll down to match what you're seeing on Charlie's LCD screen to our suggested next steps. This will help you understand what you can do to restore your ability to cook.

If you have followed the directions below and still cannot use the cooktop or oven, please reach out to customer care:
support@copperhome.com
510.439.2582

We’ll prioritize your message and do our best to respond within 24 hours, during business hours, Monday through Friday, 9 AM to 5 PM, Pacific time.

Charlie needs to recharge

You're seeing this screen because your Charlie is close to being at 0% power. We recommend that Charlie's battery is charged to at least 20% before you start to cook.

If your power is out, you'll have to wait until it returns to be able to cook again. If you have power, make sure Charlie is plugged in and the breaker hasn't tripped.

If Charlie is plugged in and drawing power from the outlet, this screen message should disappear when Charlie is 20% charged.

Charlie's oven needs to be turned off

Follow the directions on screen to turn the oven knob to the off position.

After you do this, you'll see additional information on the LCD screen to get Charlie working again.

Charlie needs further diagnosis

When you see this screen, please email or call us using the information provided, and share your Charlie serial number, which will be at the bottom of the screen. It is also located on the oven door when you open it on the right side.

Charlie's battery needs to be reset

If you see this screen, please follow the instructions located at the URL on screen and behind the QR code: copperhome.com/p1.

Charlie's battery needs to be reset

If you see this screen, please follow the instructions located at the URL on screen and behind the QR code: copperhome.com/p2

Need help?

Please send us a message and let us know how we can help.